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Maintenance FAQ

It is the goal of Thousand Hills Realty to provide you with a well maintained property at the beginning of your lease, as well as work with you to maintain the property throughout your lease term. The best way to accomplish this is for us to work together to keep your home in tip top shape. Filling out the move-in inspection sheet that you are given when you signed your lease is one sure way to guarantee that we are aware of any issues that existed upon move in. From there we can create a work order and send someone out to fix these issues. If you have been living in your home for a while and something has gone wrong since you turned into your move-in sheet, you should report it immediately. Did you know that you can turn in a maintenance request online?


1) Am I responsible for any maintenance while leasing a property?

  • As the tenant, keeping the property you have leased neat and tidy lands in your list of responsibilities. It is your obligation to keep your property sanitary and in safe conditions. This includes keeping trash picked up, keeping plumbing fixtures clean, and being sure that you’re using all facilities and systems properly, such as using electrical, plumbing, sanitary, heating, air conditioning, elevator, and other systems as they were intended.


2) Will I be charged for any maintenance requests that I send in?

  • Maintenance required due to abuse or misuse will be your responsibility to pay. Items of this nature include, but are not limited to- items found in garbage disposals or other plumbing fixtures that do not belong there; calls reporting appliances not working properly, however they are working property and tenant is not using them properly, damage due to fire or flood caused by tenant neglect. You are not, however, held responsible for any costs associated with normal wear and tear.


3) Is there any upkeep that I as the tenant need to be doing?

  • Small upkeep such as changing light bulbs when they burn out or changing batteries in your smoke detector, generally fall into the hands of the tenant.
  • Touch up paint is also the duty of the tenant. The exception to this rule is if something was scuffed when you moved in. You will not be charged for these type of things as long as you listed it on your move-in inspection sheet. It is important to use the same paint color and sheen. If not, you may do more harm than good.
  • Keeping the carpets clean is also your responsibility. Any stains that you may create while living in your property should be cleaned immediately. It is also required upon moving out that the carpets be professionally cleaned.


4) What maintenance will Thousand Hills cover?

  • Thousand Hills Realty will facilitate all major maintenance issues. Among this list are all of the applianchow-to-change-furnace-filteres that came with your property, unless otherwise notated in your lease. Assuming that the appliance didn’t stop working due to misuse or abuse, or damage that could have otherwise been prevented. We will also take care of plumbing, air conditioning, and heating problems. If you have any maintenance issues at all, you should report them to our office via our website or by calling our office at (417) 337-8081.
  • Furnace filters will be changed on a quarterly basis during your mechanical unit inspection, if it is necessary. You will receive a schedule for these inspections in your move-in packet. You can read more on Quarterly Mechanical Unit Inspections on our website. Changing the filter the other eight months of the year is your responsibility. Typically, filters are inexpensive, and there are multiple benefits to keeping a clear filter in your HVAC unit, and most filter should be changed at least every 30 days.


5) Who takes care of the lawn maintenance?

  • When you sign your lease you should ask your property manager who is responsible for lawn care. Lawn care should also be outlined in your leasing agreement. Generally if you live in an apartment or condominium lawn care is the responsibility of the condo association. Tenants in a single family home customarily have the responsibility of lawn maintenance.


6) What about pest control?

  • Currently, pest control is provided once a month from March through October in most apartments and condominiums. You are provided with a schedule of pest control in your move-in packet as well. This service is free of charge to you unless you refuse entry or deny the provider to service the property. Infestation caused by you, most commonly flea infestations from pets, are your responsibility to treat. While we try to provide pest control services to all tenants when the need arises, this service is not guaranteed.


7) What if I have an emergency?

  • Emergency maintenance service is available after business hours for the following emergencies:


  • Loss of heat or air-conditioning
  • Loss of electricity
  • No hot water
  • Clogged toilet (if only 1 bathroom and plunger will not clear the stoppage)
  • Broken front door lock
  • Fire (call 911 first)
  • Flood or major water leak
  • Broken window
  • NOTE: Service is limited to the items listed above. We kindly request that you refrain from contacting our maintenance personnel unless it is absolutely necessary. Please also be advised that charges may apply if required repairs are due to resident negligence.
  • For after-hours maintenance service, please call (417) 337-0337.


wpid-MaintenanceMan22While this is not an all-inclusive list, we hope to find this information helpful. We try to handle al maintenance items in a timely manner, however, some things are out of our control. Appliance repair and replacement can sometimes be time consuming, as are atypical maintenance items that may require multiple trips for diagnosis.


Should you have any other maintenance questions, you are more than welcome to call our office at (417) 337-8081. You can also check out our Tenant Hub for more information and access to convenient tenant features.

Posted by: Thousand Hills Realty on August 6, 2015
Posted in: Uncategorized